About the Status Service
The Status Service of the Velocity Interoperability Network publishes the current status of the shared services on which member organisations of the Velocity Interoperability Network depend, and a record of any interruption to them. It is operated on behalf of all member organisations and is independent of the offices responsible for the individual services.
The Status Service was established on 6 September 2026, on the same day as the shared services it reports on. It reports on six services: the Identity Service, the Member Registry, the Developer Portal interfaces, the Official Register, the Support desk and the Interoperability exchange. The public websites of the departments and services of the Network are not shared services and are not covered.
Independence. The Status Service does not operate any of the services it reports on, does not set the service levels they are measured against, and takes no instruction from the responsible offices about what is published. A responsible office may add an account to the record of an incident or a report, and that account is published as provided; it may not alter a status, a figure or a time. The Status Service is answerable to the member organisations collectively, and the method it applies is published in full under How status is determined.
Responsibilities. The work of the Status Service falls into five areas.
- Current status
- Checking each shared service and each of its components every fifteen minutes, and publishing the confirmed status of every one.
- Incidents
- Opening an incident for every interruption or degradation, keeping its log while it is open, and retaining the record once it is closed.
- Scheduled maintenance
- Testing and publishing the maintenance windows requested by the offices responsible for the services, and recording whether each stayed within its notice.
- Service levels
- Measuring every service against the availability, response-time and fault-response targets agreed at the establishment of the Network.
- Availability reports
- Publishing a report on the availability of each service for every calendar month, on the first working day of the month following.
What the Status Service does not do. It does not provide support to users of the shared services; requests for help should go to the Support desk of your member organisation. It does not carry out or approve maintenance; it publishes the windows requested by the responsible offices once they satisfy the conditions on the Scheduled maintenance page. It does not send notifications of changes of status; that question is addressed under Frequently asked questions.
For the establishment of the Status Service and the events of its first day, see History. Enquiries may be sent to contact@status.gov.vin.